FAQs
What is the return policy at all Reebok, Rockport and Greg Norman Outlet Stores?
Satisfaction Guaranteed!
Reebok stands behind the quality of its product. For purchases made at any Outlet Store location, you may return it to the nearest Reebok, Rockport or Greg Norman Outlet Store location at any time you find our product unsatisfactory. If you present the original sales receipt, we will gladly exchange the product or issue a refund based on the method of payment. If an original receipt does not accompany the return, a merchandise credit will be issued at the lowest selling price of the returned item.
How can you locate the nearest Reebok, Rockport or Greg Norman Outlet Store?
Store Locator
Can you return or exchange merchandise at any Reebok, Rockport and Greg Norman Outlet Store?
You may return your order with the original receipt at any of the 150 Outlet locations in the United States. Use our store locator to find an outlet location nearest you.
Store Locator
Can you return or exchange merchandise that was purchased through a retailer?
You are encouraged to return the merchandise where originally purchased. Our outlets can only exchange the item(s) for the same or similar product(s). Or offer you a merchandise credit for the current selling price.
How do you return or exchange unsatisfactory merchandise if there is not a Reebok, Rockport or Greg Norman Outlet store near you?
Please contact the outlet store where you purchased the merchandise and ask to speak to a Store Manager. Please explain the nature of your issue with the merchandise you have purchased. The Store Manager will be able to assist you in correcting the issue.
How can I receive information about exciting promotions, sales events and exclusive offers going on at the Reebok, Rockport and Greg Norman Outlet Stores?
Join Our V.I.P. Club
What is the RIL Factory Direct Footwear Search Program?
It is a program that locates Reebok and Rockport shoes in our outlet stores across the United States.
I am looking for a specific style of shoe. How can I order?
Use our Footwear Search order form to submit your request. Order Form
I placed a Footwear Search order.
What is the status of my order?
Orders may take up to 15 business days to be shipped to you. Customers are notified within 5 business days if the shoe is Not Available.
I placed a Footwear Search order. Will I be notified when the shoe is shipped to me?
No. Customer will be notified if the shoe is Not Available. If shoe is available, you will be contacted for credit card information. Shoes will arrive within 15 business days.
It has been over 15 business days and I have not received my Footwear Search order. What should I do?
Contact the Footwear Search Department at (781) 401-4424 or E-mail at footwearsearch@reebok.com - Please include the name as it appears on the order form, the store where the order was placed and a contact phone number.
I have a question about my Footwear Search order.
Contact the Footwear Search Department at (781) 401-4424 or E-mail at footwearsearch@reebok.com - Please include the name as it appears on the order form, the store where the order was placed and a contact phone number.
I received my Footwear Search order and I'd like to return it?
You may return your order with the receipt to any Outlet Store location. Use our store locator to find an outlet location nearest you. Store Locator
I received my order and it is the wrong pair of shoes.
Contact the Footwear Search Department at (781) 401-4424 or E-mail at footwearsearch@reebok.com - Be sure to include the name as it appears on the order form, date, store where the order was placed and a contact phone number.
Please include the style number of the wrong pair of shoes you received.
How does reebokoutlet.com use my information?
When you sign-up for our V.I.P. Club, your information will be used to send you email updates on exclusive discounts, invitations to special sales events and information on our products and promotions. If you participate in a contest or promotion (online or at one of our retail stores), you may choose to receive email updates about our products, services, contests, and promotions.
From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience.
How do I remove my information from email, phone, and postal mailing lists?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, feel free to call us at 1-800-934-3566. Please be sure to include your name, address and email address.
Still have a question? Call Us.
1-800-934-3566
